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Ticket
management
Multi-channel
support
AI &
automations
Service
catalog
Employee
lifecycle
SLA
configurations
Knowledge
management
Asset
management
Inventory &
oeders
Customer
portal
Highlights of Monday Service
– Fast-track service operations from A to Z with smart automations & AI –
Self-service Customer
Experiences
啟用自助服務客戶體驗，讓客戶能夠自行解決常見問題，讓客服專員能專注於處理更為緊急的問題。
Automatic Ticket
Classification
讓人工智慧根據類型、緊急程度、情感、部門等標籤，精確地對來自客戶的票務進行自動優先排序。
Smart Ticket Routing
透過自動分配給相關的客服專員或團隊，加速票務處理並減少人工操作。
Knowledge Base Assistance
for Agents
透過人工智慧協助，快速提取相關知識，解決更廣泛的問題，並最小化不必要的升級和延遲。
Streamlined Communication
透過自動回覆、跟進等功能，加速客服專員、客戶與所有利益相關者之間的溝通。
Highlights of Monday Service
- Transform your service operations from reactive to proactive -
Dashboards & Analytics
掌握服務趨勢與問題
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